Return Policy

All our sales are final. However, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return for any factory defect or eventual made damage.

Please read carefully the procedure and requirements to qualify for a return.

All returns of full price items or sale items must be received within 14 days of receipt to receive store credit only. You may return the item for store credit or to exchange it for a different size or product. We do not offer refunds to credit cards or original payment methods. Please note: if a promotional or seasonal discount was applied at the time of purchase, the item(s) purchased will be refunded for the discounted amount, not the full price. 

To be eligible for a return, your item(s) must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase and meet the following requirements:

• Store credit is issued only for the value of the items purchased. It does not include shipping costs
  
• All refused shipments by customers after order ships will be charged a 25% restocking fee, as well as all shipping costs
  
• If returned items do not meet the above criteria, they will not be accepted for return and will be sent back to the customer
• Orders cannot be cancelled. You will receive a store credit.

All returns and exchanges are at the sole discretion of Alameda Vintage Decor.

We are not responsible for lost returned packages or compensation for the lost returned package.
If your return is accepted, we’ll send you a return shipping label with the Request Authorization number, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

To start a return, you can contact us at info@alamedavintagedecor.com. Please note that returns will need to be sent to the following address:
4722 18th Ave N, St Petersburg, FL, 33713, United States

You can always contact us for any return questions at info@alamedavintagedecor.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned.  We do not accept returns or exchanges of accessories, post cards, handbags, jewelry, tote bags as well as other goods (such as vintage items, seasonal products, or promotional products), custom products (such as special orders or personalized items), and Original and Contemporary Art. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was final approved or not. If approved, you’ll be automatically refunded on store credit only within 10 business days.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@alamedavintagedecor.com.